page · experience

Track record, unabridged

Each role carries its complete achievement list — nothing trimmed to fit a summary card.

Senior Director of Engineering, AI & Data

01/2026 — Present
SMC GROUP · MUMBAI / DELHI, INDIA
  • Promoted from Director of Engineering; retained cloud-platform ownership alongside the new AI & Data mandate
  • Built a proprietary GenAI Agent Platform on Amazon Bedrock (Claude 3.5) with MCP, reducing context-window overhead 98.7% and automating 60% of support workloads
  • Increased QA call-audit coverage from 12% to 100%; replaced 38% of manual collection calls with autonomous AI voice bots
  • Stood up self-hosted LLM infrastructure — GPU cluster, LoRA/QLoRA fine-tuning, LiteLLM governance; AIOps RCAs cut incident diagnosis time ~92% (2 hrs → under 10 min)
  • Established an enterprise Medallion Lakehouse (Apache Iceberg, AWS Glue, S3) with ACID time-travel auditing for SEBI compliance
  • Built Piper, a Customer 360 CDP, and a zero-loss real-time reconciliation engine — 50% improvement in customer engagement

Director of Engineering, Cloud & Platform

09/2023 — 01/2026
SMC GROUP · DELHI, INDIA
  • Orchestrated a 30-month digital overhaul from legacy on-prem to hybrid cloud, powering the "SmartTrader" launch (₹30 Cr+ client fee savings)
  • Architected "10x-ready" infrastructure scaling daily orders 10K → 700K+ (70×) in under 10 months; managed a ₹100 Cr+ technology budget
  • Delivered 0.40ms market-data latency via Direct Connect + Transit Gateway Multicast + GRE ingestion of NSE/BSE/MCX feeds
  • Sustained 99.99% uptime at peak volatility; solved "thundering herd" surges via WebSocket scaling on Amazon ECS
  • Implemented a FinOps framework and AWS MAP vendor negotiation for 29–40% annualized cost savings; governed ~130 AWS accounts (~$1.2M TCO)
  • Hardened security/compliance: CloudHSM, AWS WAF, EDR/XDR/MDR, SIEM/SOC, IaC (Terraform/Pulumi/OpenTofu); key contributor to ISO 27001 & SEBI audits

Engineering Manager

01/2023 — 09/2023
SCRUT AUTOMATION · BENGALURU, INDIA
  • Led a cross-functional organization of 42 (Product, Platform, QA, DevOps, Support)
  • Delivered $360K (30%+) annualized savings via a custom FinOps framework and serverless migration
  • Directed the GRC framework engineering roadmap for global enterprise clients; spearheaded SaaS deployment across European and US markets
  • Redesigned AWS infrastructure with a multi-region, multi-zone strategy; resolved critical DynamoDB bottlenecks at scale

Principal Architect

02/2022 — 01/2023
BYJU'S (THINK & LEARN GROUP) · MUMBAI, INDIA
  • Delivered ~$1.464M (30%+) in annualized savings through Cloud Cost Optimization and FinOps
  • Reduced production incidents 80%; secured infrastructure for high-traffic events including the FIFA World Cup sponsorship
  • Developed an in-house AI/ML post-call auditing solution, raising coverage from 6% to 100% and cutting escalations 70%
  • Transitioned CI/CD from Jenkins to GitHub Actions; moved infrastructure from bare-metal to EKS/ECS for zero downtime
  • Re-architected the VPC network for private link, peering, and NAT; hardened perimeter with Cloudflare WAF

Early Career

Senior Software Engineer — Finicity, a Mastercard Company03/2021 – 08/2021
Senior Software Engineer — CitiusTech Healthcare Technology09/2019 – 03/2021
Software Engineer — NeoSoft Technologies (client: Edelweiss Financial Services)04/2018 – 09/2019
Programmer Analyst — Sitel India11/2017 – 04/2018
Software Engineer — Select Jobs Pvt Ltd08/2016 – 11/2017